Graduate Customer Support Consultant
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Details
Salary Negotiable
Location Dublin City Centre
Consultant David O'Reilly
JobRef 50808673
Date posted 29 June 2022
2022-06-29 2022-08-28 it perm IE Dublin City Centre Dublin Dublin City Centre TELECOMMUTE EUR 26000 27000 27000 YEAR Walters People https://www.walterspeople.ie https://www.walterspeople.ie/content/dam/walters-people/global/images/logos/web-logos/square-logo.pngGet in touch
David O'Reilly
01 633 4111
A leading IT/Software company based in Dublin City Centre is seeking a Graduate Customer Support Consultant to join their established team working remotely
Graduate Customer Support Consultant Skills:
- Social media, support, marketing, or communications skills
- Excellent written and verbal communication skills - attention to detail required.
- Expertise with social media communication tools.
- Experience helping customers with diverse backgrounds and varying experience levels.
- Ability to quickly read and comprehend large amounts of information
Graduate Customer Support Consultant Key Responsibilities:
- Deliver high-quality, customer-centric responses to Adobe Creative Cloud customers on social media channels, forums, and other messaging apps.
- Be knowledgeable and communicate with our customers in a friendly, eloquent, and professional way.
- Monitor brand keywords, executive escalations, and social influencers for support opportunities.
- Understand the usage of latest social media platforms, tools, and services to provide recommendations for social support improvements.
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