Customer Service - APA or QFA qualified
Top Finance Company is looking for a strong professional with 1 to 3 years Customer Service experience and who is APA or QFA qualified
Customer Service – APA or QFA qualified
Location – Dublin
Salary – 32,000 Euro to 38,000 Euro
Key responsibilities:
- Provide excellent customer service to customers and intermediaries.
- Process customer requests and administration accurately and within agreed service levels.
- Treat every interaction as an opportunity to build rapport, credibility and advocacy for the Company
- Identify opportunities to retain and grow the customers business with us.
- Proactively provide accurate information and guidance for the customer to help them make informed decisions about their financial future and gain trust in our ability to help them.
- Take opportunities to proactively promote alternative/lower cost service channels and explain the benefits of online technology to increase the use of self service and allow straight through processing.
- Follow the correct processes to make sure that all your actions meet the conformance requirements.
Ideal candidate will have 1 to 3 years Administration experience, APA or QFA would be a bonus
If you are interested in this role please apply here or contact me directly on darragh.oboyle@walterspeople.com or 0858154571
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